Building Trust at Work Starts with Better Communication with Pamela Kaye

Why do so many leaders think they're communicating clearly while employees walk away feeling unheard? In this episode of Trust Stories, Tom Keenan sits down with internal communications consultant Pamela Kaye to unpack one of the biggest challenges facing workplaces today: the gap between what leaders say and what people actually hear. They explore how trust breaks down, why authenticity matters more than ever, the communication mistakes leaders continue to make, and what organizations can do to create stronger, more connected teams in an era shaped by AI, remote work, and changing employee expectations.